1. Introduction
LlamaGate ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API service.
2. Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Password (stored in encrypted form)
- Account creation date
Payment Information
When you purchase credits, payment information is processed by our payment provider (Stripe). We do not store your full credit card number. We receive and store:
- Transaction IDs
- Purchase amounts
- Last four digits of payment card (for reference)
Usage Information
We automatically collect:
- API request logs (model used, token counts, timestamps)
- Credit usage and transaction history
- IP addresses
- API key usage patterns
API Request Content
Important: We do not log or store the content of your API requests (prompts) or responses by default. Request content is processed in memory and not persisted. We may temporarily cache requests for performance purposes, but these caches are cleared regularly.
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the Service
- Process payments and manage your account
- Track usage for billing purposes
- Detect and prevent fraud or abuse
- Send service-related communications
- Comply with legal obligations
4. Data Sharing
We may share your information with:
- Payment Processors: Stripe processes payments on our behalf
- Infrastructure Providers: Cloud service providers that host our systems
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
5. Data Retention
We retain your account information for as long as your account is active. Usage logs are retained for 90 days for operational purposes. Transaction records are retained for 7 years for tax and legal compliance. You may request deletion of your account and associated data at any time.
6. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit (TLS/HTTPS)
- Encrypted storage of sensitive data
- Secure password hashing
- Regular security audits
- Access controls and monitoring
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent
To exercise these rights, contact us at privacy@llamagate.ai.
8. Cookies
We use essential cookies for authentication and session management. We do not use tracking or advertising cookies. You can configure your browser to reject cookies, but this may limit functionality.
9. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
The Service is not intended for children under 13 years of age. We do not knowingly collect information from children under 13. If we become aware of such collection, we will delete the information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@llamagate.ai
- Support: support@llamagate.ai